Becogent Ltd

beCogent offers a diverse range of contact centre solutions, including fully outsourced partnerships, services to complement and support an in-house operation, short and long-term consultancy and project work. It offers inbound call services, such as general customer service support, product/service support, technical IT support, account and billing enquiries/transactions, complaints/problem-resolution, campaign response management, sales order processing and tracking, and data capture and data inputting services. The company also provides outbound/marketing services, which include general customer care calls, after sales calls, surveys and market research, soft debt management, and sales campaign cold-calling services; and technical support services through voice-based and email services, such as broadband set-up and access, technological diagnostics and solutions, level I and level II support, escalations from level I, out of scope support, hardware and software set-up and ongoing support, and upgrades and maintenance services. In addition, it offers administration and back office support services, including general enquiries, product advice and support, complaints and escalations, mail order processing, order tracking, email correspondence, data inputting, and management information and analysis services.

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