Collab

Collab is a European Multimedia Contact Center (cloud and premises-based) company with a strong heritage of innovation and it has been providing award-winning platforms, fully based on IP architectures, to businesses of all sizes around the world for 10+ years. ''Collab was founded with a clear strategy: disruptive innovation in enterprise grade contact centers, through new architectures and business models. Today, with the advances in cloud computing and AI, our vision is more alive than ever.'' Pedro Quintas, founder & member of the board at Collab Companies are now challenged to reach customers wherever they are. New communication channels also translate into increased customer service expectations and to meet these, businesses should combine the use of CRM and Communications Platforms. Extending omnichannel capabilities throughout the company and empowering all employees with a unified view of the customer will be the most important step towards an effective digital transformation.

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