Innotrac

Innotrac Corporation provides order processing, order fulfillment, and call center services to corporations that outsource these functions. Its fulfillment services include warehouse management, automated shipping, inventory tracking and order status, purchasing and inventory management, channel development, zone skipping, product sourcing and procurement, packaging, back-order management, and returns management solutions. The company also provides various customer support services, which comprise inbound call center services, technical support and order status, returns and refunds processing, call centers integrated into fulfillment platform, cross-sell/up-sell services, collaborative chat, and email response services. As of December 31, 2009, Innotrac operated seven fulfillment centers and one call center in the continental United States. It serves telecommunications industry; e-commerce, retail, and direct marketing companies; and business-to-business customers. The company was founded in 1984 and is headquartered in Johns Creek, Georgia.

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