Recordsure

Recordsure is the first regtech platform to combine artificial intelligence with conversation analytics. Their pioneering technology helps companies understand and optimise their customer interactions, bringing trust, transparency, and efficiency to every conversation. Their clients include leading financial institutions such as RBS and public sector organisations including the Home Office. Founded in 2011 in response to recurring conduct and culture failures in the financial sector, the company has spent 6 years and £14m on intensive research and development led by the UK’s leading compliance specialists, data scientists, linguistics experts, and software engineers. Recordsure has launched a unique SaaS platform, leveraging three proprietary technology solutions which can be used individually or as an end-to-end system. These solutions record customer interactions to the highest quality and use artificial intelligence to deliver powerful business insights. By using Recordsure, companies or governmental organisations can record, classify and analyse sensitive communications according to their internal standards and regulatory requirements. Recordsure's innovation extends from the recording technology and the creation of accurate transcripts of linguistically complex financial or regulatory conversations through to automation and machine learning solutions that can read, comprehend, and flag risk factors in recorded interactions. An unlimited number of conversations of can be analysed in a matter of minutes. Recordsure employs a team of about 40 individuals in both London (head office) and Leeds.

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