Semafone

Semafone eliminates costly PCI programs with its innovative secure voice solution which enables contact centres to take payments over the phone without agents ever having to hear or see credit card details. The award winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing sensitive data before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk. Semafone is a PCI DSS Level 1 accredited Service Provider, registered Visa merchant agent and also holds PA-DSS certification for its payment solution.

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