Socialscape

Socialscape, a Social Media Intelligence platform that provides businesses with a real-time view and analysis of conversations in the social atmosphere (blogs, microblogs, social networks and sharing sites) deliver actionable insights to help companies improve their brand, their business and customer relationships. Socialscape has author-centric approach that allows businesses to holistically track authors, their comments, and the sites they have presence on, thus generating a complete social CRM picture, in comparison to other SMM tools that are more comment-centric. Each Socialscape service connects with either a research or issue response portal so user can easily take action based on the generated insights. The company currently offers 3 key products: DASH, Analyzer, eCare, eCRM, Events and Reports. DASH: Socialscape DASH is a social media intelligence platform that gives you a real-time 360 view of the conversations in the social media atmosphere. An easy to use interface allows company stakeholders to find a real-time snapshot of social media metrics relating to their specific monitoring campaigns. Analyzer: Built on text mining and an analytics engine, Socialscape Analyzer gives you real-time insights into the health of your brand, understanding discussions, trends, sentiment and emotions you should know about, and turning all those conversations into actionable information for your company. Analyzer is capable of locating where on the web these comments are being said, and what authors are behind them. Analyzer also conducts a drill down on sites and authors, scoring them on influential power and overall credibility. eCare: Socialscapeâ€:tm:s automated issue response system allows you to find and resolve problems quickly by bringing a structured approach to customer service. eCare handles multiple digital channels within one easy to use interface: Twitter; Facebook; blog posts; SMS and Email. With the ability to provide automated responses to up to 70% of inquiries, eCare builds efficiencies in to your customer care. eCRM: Socialscapeâ€:tm:s author-centric approach allows businesses to track authors, their comments, and the sites they have a presence on. Tagging authors, scoring influence and credibility, and appending data will allow users to generate a complete social CRM picture. Authors of your brand and products can be segmented by industry, demographic, psychographic and geography – and Socialscape will provide you channels for engaging these brand advocates as well. Events: Socialscape provides a turnkey offline event management system, providing solutions before, during, and after events. Schedule events, create invitations, allow guests to rsvp, handle numerous check-in methods, and push mobile offers and specials. Leverage technologies like Mobile email, SMS, QR Code, and iPad apps for check-in, registration, and live on-premise communication. The event management system allows fast, repeatable set-up and provides a database for captured consumer contact information from attendee-brand interaction that can be leveraged for your future CRM strategy. Reports: Have access to a portal containing all your consolidated reports and meaningful business intelligence through an easy-to-access, web interface. Reports display rich indicators and visual graphs of the complete picture on social chatter and behavior relevant to your brand, products and competitors. Real-time statistics and period based reports will paint a true to life picture of consumer behavior.

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