Troy Gmbh

troy is a FinTech that offers Friendly Debt Collection as a Service, with ''friendliness'' being a synonym for data-driven, omnichannel, real-time customer experience (CX). CX in debt collection matters, because according to international surveys >50% of customers just forgot to pay, or have a short-term bottleneck. From the creditor's point of view, these customer relationships are worth preserving, especially if Customer Acquisition Costs and Customer Lifetime Value are taken into account (it is 400% more expensive to win new customers than to preserve existing ones). According to our market feedback, troy has evolved to being Europe's CX-leader in debt collection by combining cutting-edge technology with decades of debt collection experience and best practices of marketing & CRM. The unique ''troy experience'' makes customers pay more and faster compared to other debt collection agencies, proven in every benchmark even against Europe's incumbents since troy's launch (+25% to +80% debt recovery). And the customers even pay happily, as proven by troy's comprehensive customer survey (rating 4,1 of 5). troy focusses on debt collection services for corporate clients, but companies can also utilize the troy platform to improve digitization and customer experience in internal, upstream processes like commercial during.

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