Voziq

VOZIQ provides an end-to-end, cloud-based customer retention solution to help recurring revenue businesses accurately predict and mitigate customer churn risk very early in the lifecycle. It is achieved by applying a suite of 10+ machine learning models on combined structured and unstructured customer data. This always-on, predictive scoring for every customer arms these businesses with granular visibility into a wide array of attributes that impact customer health, customer engagement, and customer marketing success. With the intelligence, businesses can easily identify micro-segments of customers based on risk levels, root causes, prior engagements, quick opportunities etc., and run targeted campaigns. VOZIQ operationalizes the intelligence via APIs and expert interventions to create risk-aware systems and risk-aware teams. The impact comes from large-scale proactive and more profitable actions through key customer engagement channels such as care and marketing. VOZIQ is based in Reston, VA, and has a Data Science and Engineering Center in Hyderabad, India.

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